Frequently Asked Questions
Everything you need to know about your luxury hair experience.
What type of hair quality does Kralerhair offer?
We specialize in 100% virgin human hair. Our extensions and wigs are ethically sourced, tangle-free, and can be dyed, bleached, or heat-styled just like your natural hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
Can I return or exchange my order?
For hygiene reasons, we only accept returns or exchanges on products that are in their original, unopened packaging with all security seals intact within 30 days of purchase.
How do I maintain my hair extensions?
To ensure longevity, use sulfate-free shampoos, avoid excessive heat, and brush gently starting from the ends. We recommend deep conditioning treatments every two weeks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Do you offer wholesale opportunities?
Yes, we have a dedicated wholesale program for salon owners and stylists. Please contact our support team with your business credentials to receive our bulk pricing guide.